Shipping & Returns

Shipping Policy

Welcome to Hookah District's Shipping Policy. We are dedicated to providing you with the best shipping experience for your premium hookah products.

Our shipping methods are efficient and reliable, and we ensure that your orders are packaged securely to prevent any damage during transit.

We strive to keep our shipping costs transparent, and we aim to deliver your orders in a timely manner to maintain your satisfaction.

Feel free to reach out to our customer support team if you have any questions regarding our shipping process. Your trust is our priority, and we are committed to keeping you informed every step of the way.

Standard shipping rates apply on any orders being shipped outside of anything mentioned above. Hookah District reserves the right to change shipping rate charges in relation to active shipping rates available. Customer will be notified if changes may be required.

Return & Exchange Policy

At Hookah District, we want you to shop with confidence knowing that your satisfaction is guaranteed.

If your product has any issues or damages, we will provide you the best options to remedy the problem, weather that be returning the un-used item or exchanging it if stock is available. Please note return shipping costs will need to be paid by the buyer unless otherwise stated. Our goal is to make the return or exchange as seamless as possible.

Our customer support team is here to assist you throughout the return or exchange process. We value your feedback and are dedicated to ensuring that your experience with Hookah District is nothing short of exceptional.

Easily email us at Holla@HookahDistrict.ca or call 613-413-4452 and we will be more than happy to assist you with any issues that may occur after you've received your order!